Effective Date: 5 January 2025
Last Updated: 10 January 2025
Version: 2.0
This Returns & Refund Policy applies to all purchases made on:
Your rights vary depending on your location. Please read the section applicable to you.
Seller and Contracting Party:
Taro Designs UK Ltd (trading as "Karee Clothing")
Registered Address: 3 Maes Y Rhedyn, Bridgend, CF31 4FD, United Kingdom
Company Number: 13894733
Email: returns@kareeclothing.com
Seller and Contracting Party:
Karee Clothing Private Limited
Registered Address: Door No. 560, Ground Floor, Attapallam P.O., Kumily, Idukki, Kerala – 685509, India
Email: returns.india@kareeclothing.com
Statutory Right to Cancel (Distance Selling Regulations)
Under the Consumer Contracts Regulations 2013, you have:
✅ 14 calendar days from delivery to notify us that you wish to cancel your order
✅ Additional 14 days (28 days total from delivery) to return the item to us
Your Rights:
How to Exercise Your Right:
Important: These are your statutory consumer rights and cannot be waived.
Statutory Right of Withdrawal (EU Consumer Rights Directive)
Under EU Directive 2011/83/EU, you have:
✅ 14 calendar days from delivery to withdraw from the contract
✅ Additional 14 days to return the goods
Your Rights:
How to Exercise Your Right:
Statutory Withdrawal Form Template:
To: Taro Designs UK Ltd, returns@kareeclothing.com
I hereby give notice that I withdraw from my contract for the following goods:
Order Number: [________]
Date of Receipt: [________]
Name: [________]
Address: [________]
Signature: [________] (if paper form)
Date: [________]
Return Policy (Non-Statutory)
Indian consumer law does not provide a mandatory cooling-off period for distance sales. We offer a voluntary 7-day return policy subject to conditions below.
✅ 7 calendar days from delivery to request a return (not cancellation)
✅ Item must be shipped back within 3 days of return approval
✅ Strict eligibility criteria apply (see Section 3)
Important Differences from UK/EU:
How to Request a Return:
Return Policy (Non-Statutory)
✅ 7 calendar days from delivery to request a return
✅ Item must be returned promptly after approval (within 14 days)
✅ Strict eligibility criteria apply
Returns Process:
Mandatory Acceptance Criteria:
Items MUST be returned in a condition that allows resale:
✔ Substantially unused (you may inspect/try on, but not wear extensively)
✔ Clean and odor-free (no perfume, smoke, sweat, deodorant marks)
✔ Original tags attached
✔ Original packaging (where possible)
✔ No alterations (hemming, stitching, cutting)
We may deduct from your refund if:
Exception: If item is faulty, none of the above conditions apply.
To qualify for return, ALL conditions must be met:
✔ Completely unworn – Item must show NO signs of wear whatsoever
✔ Unwashed and unaltered
✔ Original tags FULLY intact – Swing tags, size labels, care labels all attached
✔ Original packaging intact – Poly bag, tissue paper, boxes (if provided)
✔ Hygiene seal unbroken (if applicable for innerwear/swimwear)
✔ No odors – Free from perfume, smoke, sweat, deodorant, incense, cooking smells
✔ No stains or marks – No makeup, foundation, lipstick, henna, turmeric, oil stains
✔ No pet hair or damage
✔ No safety pin holes or tag damage
Additional Requirements: ✔ Photo evidence required – You must email clear photos BEFORE shipping return:
✔ Return reason must be valid (see Section 4.2)
Items failing ANY criterion will be rejected and returned to you at your cost.
Same criteria as India customers apply (Section 3.2).
We have experienced significant misuse of our returns policy in India, including:
To protect genuine customers and our business, we have implemented the following:
ACCEPTED Reasons:
✅ Size does not fit (despite checking size chart)
✅ Color/fabric differs significantly from website photos
✅ Item damaged upon arrival (with proof)
✅ Wrong item received
✅ Defective/manufacturing fault (with proof)
NOT ACCEPTED Reasons:
❌ "Changed my mind" (without valid reason)
❌ "Didn't like it" (after trying on extensively)
❌ "Found cheaper elsewhere"
❌ "Event got cancelled" (after wearing/using)
❌ "Doesn't match my outfit"
❌ "Similar to something I already own"
Discretionary: We may accept other genuine reasons on a case-by-case basis.
Before shipping your return, you MUST:
Email returns.india@kareeclothing.com with:
Wait for approval email before shipping
If approved, you will receive:
Returns shipped without pre-approval will be rejected.
We reserve the right to:
You will be notified if your account is flagged and given opportunity to explain.
Upon receipt, items undergo STRICT inspection:
✅ Visual check – Any signs of wear, stains, odors
✅ Tag verification – Original tags vs. potential reattachment
✅ Packaging check – Original vs. tampered
✅ UV light check – Detects perfume, body fluids, stains invisible to naked eye
✅ Comparison with stock photos – To detect wear/damage
If item fails inspection:
For high-value orders (₹5,000+) or flagged accounts:
We may call you within 24 hours of delivery to:
Purpose: Reduce impulse returns and ensure genuine issues are addressed early.
Accounts may be permanently banned for:
Banned customers will be notified via email and cannot create new accounts.
For hygiene, safety, and legal reasons, the following are FINAL SALE:
❌ Innerwear (bras, panties, shapewear, camisoles)
❌ Swimwear (bikinis, one-pieces, swim shorts)
❌ Beauty/cosmetic products
❌ Pierced earrings
❌ Intimate apparel (unless sealed and seal is unbroken)
❌ Items marked "Final Sale" or "Non-Returnable" on product page
❌ Gift cards
❌ Customized/personalized items
❌ Sale items (during clearance sales - check product page for details)
Exception: If any of these items arrive defective or damaged, you may request a replacement or refund (not a return).
Ship to:
KAREE CLOTHING PRIVATE LIMITED
Returns Processing Centre
Door No. 560, Ground Floor
Attapallam P.O., Kumily
Idukki, Kerala – 685509
India
Email: returns.india@kareeclothing.com
Include: Return Authorisation Number (RAN) on package
Recommended Couriers:
Important: Use tracked shipping and keep receipt until refund is processed.
Ship to:
KAREE CLOTHING
Returns Department
3 Maes Y Rhedyn
Bridgend, CF31 4FD
United Kingdom
Email: returns@kareeclothing.com
Include: Order number inside package
Recommended Couriers:
Important: Use tracked shipping. We are not liable for items lost in return transit.
You pay return shipping costs for:
Estimated Costs:
We pay return shipping if:
Process:
For customers returning multiple items from a single order:
Timeline:
Refund Amount:
Refund Method:
Refund Deductions (Only if applicable):
You will be notified before any deduction is made.
Timeline:
Refund Amount:
Refund Method:
Refund Deductions:
If Inspection Fails:
Timeline:
Refund Amount:
We do not offer direct exchanges.
If you want a different size, color, or style:
Why? This is faster and ensures you get the item you want (especially if stock is limited).
No exchanges available.
For size/color changes:
Tip: Contact hello@kareeclothing.com BEFORE returning if you need sizing advice.
✅ Manufacturing defects:
✅ Damage in transit:
✅ Wrong item sent:
❌ Minor variations in colour due to screen settings
❌ Fabric "pilling" after extensive wear
❌ Shrinkage due to improper washing (ignored care labels)
❌ Damage caused by customer use
❌ Normal wear and tear
Step 1: Contact us IMMEDIATELY
India customers: returns.india@kareeclothing.com within 48 hours of delivery
UK/EU/ROW customers: returns@kareeclothing.com within 7 days of delivery
Step 2: Provide Evidence
Include in your email:
Step 3: Await Instructions
We will respond within 24-48 hours with:
Your choice, subject to stock availability:
If replacement out of stock:
IMPORTANT FOR INDIA CUSTOMERS:
We ship to India on a Delivered Duty Paid (DDP) basis, meaning:
If you refuse delivery or instruct courier to "Return to Sender":
❌ We lose prepaid duties and GST (non-refundable from customs)
❌ Return shipping costs incurred
❌ Clearance fees wasted
Therefore:
What to do instead:
Exception: If you refused delivery due to damaged packaging or courier misconduct, contact us immediately for resolution.
If your return is lost or damaged while being shipped back to us:
We cannot issue refunds for returns lost in transit unless you have shipping insurance.
UK/EU Customers:
India/ROW Customers:
You may return some items and keep others.
Process:
If you received an item as a gift:
UK/EU: Same return rights apply (statutory 14 days)
India/ROW: Returns subject to same 7-day policy
Refund will be issued to:
You must provide: Order number (ask the gift giver)
You have the right to cancel anytime before dispatch (statutory right).
How to cancel:
Refund: Full refund (including any shipping paid) within 14 days
You may request cancellation before dispatch (non-statutory goodwill policy).
How to cancel:
If order not yet dispatched: Full refund
If order already dispatched: Standard return process applies
Refund timeline: 7-10 working days
Same as India (Section 12.2).
Q: Can I try on items before deciding to return them?
A (UK/EU): Yes, you can try items on to assess fit and appearance, but avoid excessive wear.
A (India/ROW): You may try items on briefly (at home, in clean environment), but NO wearing outside, NO removing tags, NO perfume/makeup contact.
Q: Why is India's return policy stricter than UK/EU?
A: UK and EU law mandates 14-day cooling-off periods for distance sales. India has no such legal requirement. Due to high abuse rates in India, we enforce strict eligibility to protect genuine customers.
Q: What if the item doesn't fit?
A (All regions): Check our detailed size charts before ordering. Size/fit issues are eligible for return IF all other eligibility criteria are met (unworn, tags intact, etc.).
Q: Can I return a sale item?
A (UK/EU): Yes, if purchased during general sale. Items marked "Final Sale" cannot be returned unless faulty.
A (India/ROW): Check product page. Most sale items are final sale unless otherwise stated.
Q: How do I know if my return was received?
A: We will email you within 2-3 working days of receiving your return to confirm receipt and inspection status.
Q: Can I get a store credit instead of refund?
A: Yes, if you prefer. Email us when requesting return. Store credit has no expiry.
Q: What happens if I return a non-eligible item (India)?
A: It will fail inspection. We will email you photos and offer: (1) Return item to you at your cost, or (2) Donate/dispose with no return shipping charge.
Q: Do I need to include invoice/receipt in return parcel?
A: Not mandatory but helpful. Always include order number on a note inside the parcel.
Q: Can I return items purchased from third-party sellers (Amazon, Flipkart, etc.)?
A: No. Items purchased from unauthorised resellers must be returned to them. We only accept returns for items purchased directly from kareeclothing.com or karee.co.uk.
India Customers:
Email: returns@kareeclothing.com
Phone: +919447208346
Hours: Monday-Saturday, 10 AM - 6 PM IST
UK/EU/Rest of World:
Email: returns@kareeclothing.com
Phone: +919447208346
Hours: Monday-Friday, 9 AM - 5 PM GMT
All Regions:
Email: hello@kareeclothing.com
WhatsApp (India only): +919447208346
UK/EU Customers:
This policy is governed by the laws of England and Wales, including:
India Customers:
This policy is governed by the laws of India, including:
Rest of World Customers:
Governed by laws of England and Wales (unless your local law provides greater protection).
UK/EU Customers:
Disputes may be resolved through:
India Customers:
Disputes may be resolved through:
We may update this Returns & Refund Policy from time to time.
When we make changes:
Your purchase after changes = acceptance of updated policy
Version history available upon request at: hello@kareeclothing.com
By placing an order with us, you confirm that:
✅ You have read and understood this Returns & Refund Policy
✅ You agree to the terms applicable to your region
✅ For India customers: You understand and accept the stricter eligibility criteria and anti-fraud measures
END OF RETURNS & REFUND POLICY
Document Control:
For the latest version, visit:
https://kareeclothing.com/returns-policy
https://karee.co.uk/returns-policy
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