Return & Refund

RETURN POLICY

RETURN AND CANCELLATION OF ORDERS

This Returns Policy applies to goods ordered under a contract with Taro Designs UK LTD / (karee.co.uk, taroofficial.com, taroofficial.co.uk)

YOUR RIGHT TO CANCEL

Your online order may be returned within 28 days of receiving the product. If you are a customer in The United Kingdom / The European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. To return your order, you will need to inform returns@karee.co.uk within 14 days of receiving the product and will need to return the item(s) within the 28 days timeframe from the day of receiving the item(s), then we will reimburse you the payments received for the product, this will not include the costs of standard delivery and administration fees (if applicable). We may however withhold reimbursement until we have received the products back.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

• Items must be returned within 28 days of receipt.

• Items must be unworn, unwashed and unused with the original labels still attached.

• For hygiene reasons, we cannot offer refunds on fashion face masks, pierced jewellery, swimwear or lingerie, if the hygiene or product seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statuary rights.

• Footwear must be tried on indoors.

HOW TO RETURN

If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 14 days period.

Please see our return information for more information.

Returned products must be returned in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact, and must not used in any other way than what is reasonably necessary to decide if you want to keep the product(s). If you do not comply with the foregoing and the value of the product diminishes as a consequence there of, we can hold you liable for such diminished value.

Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.

RETURNING DEFECTIVE PRODUCTS

You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 14 days after you notice the defect. In the event your claim is justified, the purchase price and the shipping costs (if applicable) for the first return will be refunded. Only the product price would be reimbursed if the return option has been used before.

We also remind you that under applicable law, we are responsible for providing products that are in conformity with the Contract. If it becomes apparent within six years that the products do not conform with the Contract you have several legal rights. You may be entitled to some money back or to a repair or replacement of the product in question. The foregoing does not limit your legal rights in any way.

In addition, please be reminded of the existence of a legal guarantee of conformity for products under Section 13 of the Sales of Goods Act 1979.

For practical information on how to return, see our return information.

NO EXCHANGE

Karee Designs does not have an exchange service. You can return any product that you are not fully satisfied with and receive a refund. If you would like another product, colour or size, please place a new order.

REFUNDS

Once your returned products have been checked and inspected, you will receive a refund e-mail notification, if a refund will be made. Additional delivery charges such as special delivery charges will not be refunded if you cancel or return your order.

Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer. In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact and must not be used in any other way than what is reasonably necessary to decide if you want to keep the product(s).

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section.

Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, fashion face masks, pierced jewellery, swimwear or lingerie etc.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

CONTACT INFORMATION

Karee Designs
PO Box 432
BRIDGEND
CF31 9SL
E-mail: returns@karee.co.uk
Updated last: April 2023